Privacy policy

Privacy Policy

This Privacy Policy describes how www.surrealtheory.com, owned and operated by Mavoothu Minvaneegam Pvt. Ltd. (the "Site", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from surrealtheory.com.

1. Acceptance of Terms
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

2. Collecting Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The types of personal information we obtain about you depend on how you interact with our Site.
Information We Collect Directly from You:
Basic contact details: Name, address, phone number, email.
Order information: Billing address, shipping address, payment confirmation, email address, phone number.
Account information: Username, password, security questions.
Customer support information: Information you choose to include in communications with us (e.g., when sending a message regarding a return or unboxing video).
Information We Collect through Cookies: We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and pixels. Usage Data may include device information, browser information, IP address, and time zone.
Information We Obtain from Third Parties: We may obtain information about you from service providers who collect information on our behalf, such as:
Shopify: Our e-commerce platform provider.
Payment Processors: (e.g., Razorpay, Stripe, UPI providers) who collect payment information to process your order. Note: We do not store your credit/debit card or banking passwords on our servers.

3. How We Use Your Personal Information
Providing Products and Services: To process your payments, fulfill your orders, arrange for shipping (via partners like Shiprocket/Delhivery), and facilitate returns/exchanges.
Marketing and Advertising: To send marketing communications (email/SMS) and to show you advertisements for products.
Security and Fraud Prevention: To detect and investigate fraudulent transactions.
Communication: To provide customer support and send you updates about your order (e.g., "Out for Delivery" notifications).

4. Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.
Vendors: We share data with IT management, payment processors, and shipping partners (Logistics) to deliver your products.
Legal Compliance: We may share your Personal Information to comply with applicable Indian laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information.

5. Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

6. Data Retention
When you place an order through the Site, we will retain your Personal Information and Order History for our records. Please Note: To comply with Indian Tax Laws (GST), Accounting Standards, and legal audit requirements, we do not delete historical order information, invoices, or transaction records. Even if you request to close your account or unsubscribe from marketing, your purchase history will be permanently archived for regulatory compliance.

7. Your Rights
Depending on your jurisdiction, you may have the right to request access to the personal information we hold about you or to ask that your personal information be corrected or updated.
Right to Erasure (Limitations): While you may request the deletion of your marketing data (subscription emails, etc.), we cannot honor requests to delete financial transaction data or order history, as maintaining these records is a legal obligation under Indian Law.
To exercise your available rights, please contact us at contact@surrealtheory.com.

8. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Sivanandam
Designation: Grievance Officer
Company: Mavoothu Minvaneegam Pvt. Ltd.
Email: contact@surrealtheory.com
Phone: +91-979-123-7654
Address: No.198/C, Near Sundagiri bus stop, Chennapalli village, Shoolagiri, Hosur 635117 TN, India.

9. Governing Law and Jurisdiction
This Privacy Policy and your use of the website shall be governed by and construed in accordance with the laws of India. Any dispute arising out of the specific use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts in Hosur, Tamil Nadu.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

11. Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Email: contact@surrealtheory.com
Phone: +91-979-123-7654
Address: No.198/C, Near Sundagiri bus stop, Chennapalli village, Shoolagiri, Hosur 635117 TN, India.